StellaService is a relatively new firm that measures the quality of customer service provided by online retailers.
Dedicated to helping consumers make more informed online shopping …Read more
All companies — large and small — treasure and understand the value of their happiest customers. The number and loyalty of these customers is often the difference between success and …Read more
Too many firms concentrate on how to woo new customers and, thus, they do not pay enough attention to what they can do …
Although some firms truly get the value of strong customer loyalty programs, there are others that still don’t. The current king of customer loyalty programs is Amazon with …Read more