We Must Remember the Lyrics of America the Beautiful

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As our title says, we must remember the lyrics of America the Beautiful. Especially this week. After such a dreadful 2020, it is hard to believe that this week is …

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Our Most Popular Posts of 2020

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In our last post of 2020, we said It Is Finally Time to Say Bye 2020 and Hello 2021. Nonetheless, there is a lot to learn from our …

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How Aligned Is Chatting Between Brands and Consumers

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As we have noted several times, firms typically want to offer a strong customer experience. And some have turned to interactive chat to do so. See, for example, Chatbots …

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Emerging Worldwide Consumer Attitudes and Behavior

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Globally, what has been the impact of COVID-19? For answers, we examine emerging worldwide consumer attitudes and behavior.

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