Archive | Consumers and Their Behavior RSS feed for this section

Can Mark Wahlberg Help AT&T?

26 Apr

The competition among TV service, Internet, and cellphone service providers is more intense than ever — especially with the discount cellphone service pricing from T-Mobile and Sprint. Both AT&T and Verizon have seen this competition hit their bottom lines.

As a result, AT&T has just signed up celebrity Mark Wahlberg to headline video commercials that encompass all of the services that AT&T offers. Will this “all in one” campaign succeed?
 
 
Here is is a 90-second ad that AT&T uploaded to YouTube on April 24, 2017.


 
No matter how well the campaign does, Mark Wahlberg will do VERY well!!! 🙂


 

How Dominant Is Amazon Online?

24 Apr

It’s no surprise to any of us that Amazon is by far the leading online U.S. retailer. But would you be surprised to learn that Apple’s most recent annual online revenues exceeded those of Walmart? Or to learn that Amazon’s online revenues for its most recent year were greater than the next 14 U.S. retailers COMBINED (according to eMarketer)?

In the following chart compiled by us from eMarketer, E-commerce and store revenues are shown for the 15 leading online U.S. retailers. Highlighted in the chart are E-commerce revenues, growth in E-commerce revenues, E-commerce revenues as a % of company revenues, store sales and store sales growth, and overall revenues and revenue growth for the firms’ most recent reported year.  [Note: The table shows that Amazon had more than $40 billion in B2B revenues].

Among store-based retailers in the chart, E-revenues as a % of company revenues are highest for Williams-Sonoma, Nordstrom, Macy’s, and Gap. They are lowest for Walmart, Costco, Target, and Home Depot. And while E-commerce sales grew for most firms in the chart, store revenues  declined for more retailers.

Click here to see the same types of data from eMarketer on many more retailers. Click the chart for a larger version of it.

 


 

Do YOU Trust Companies with Your Personal Data?

20 Apr

We know that there have been incidents of stolen data around the world. These are involuntary hacks of our personal information. So, how do we feel about voluntarily sharing our information with companies? Many of us are rather reluctant to share more personal data due to concerns about identity theft, access to private information, and more.

As reported by eMarketer:

“A Pew Research Center report published in January 2017 found that only 14% of US consumers felt ‘very confident’ about entrusting companies/retailers with their data. Almost the exact same number said they were not at all confident.”

 

 

Winning at Omnichannel Marketing: A Video Overview

19 Apr

Check out this video and paper on omnichannel marketing from BRP and Radial:

“Today’s customer is always connected and always on. Digital and mobile commerce have elevated consumer expectations of the shopping experience. She expects service anytime, anywhere, and any way she wants it. Marketers realize they need a different approach to enable a unified experience, one supporting the convergence of digital and physical worlds.”

“A unified commerce platform becomes a single consolidation point for all transactions, inventory, pricing, order management, CRM, call center, etc. This platform provides a single version of the truth across all channels to enable transparency, or the ‘glass pipeline’ of real-time visibility to inventory, product, and customer information. This is the nirvana, or end-state, that many marketers are trying to achieve with their customer experience and unified commerce goals. By moving the heart of the transaction, merchandising, and fulfillment activities to a centralized platform, marketers can allow their digital commerce applications to be more innovative and agile. This enables marketers to utilize their digital commerce offerings to contribute to the personal, ubiquitous, and unified experience that customers expect.”

 

 

Another United PR Disaster: You Can’t Make This Up!

18 Apr

After its recent public relations nightmare, when it forcibly removed a passenger from a seat due to overbooking (overloading)  and dragged him from his seat, you would think that United Airlines would have learned its lesson. Social media and TV reports skewered United for its actions. Just this one video received more than 3.6 million views in a single week after the incident.
 

 
As a result of the continuing social media barrage — and after several PR missteps, United’s CEO finally issued a more consumer-oriented message to the public. As reported by Brandon Morse for THE BLAZE:

“United CEO Oscar Munoz has stated that in light of the recent deplaning debacle [on April 9, 2017], United Airlines will no longer use police to remove passengers from planes. In an interview with Good Morning America, Munoz stated that he felt ‘ashamed’ over how passenger David Dao was forcibly removed from the flight, and promised to review his company’s passenger removal policy. According to United spokesperson Maddie King, the passengers who witnessed the incident of flight 3411 will be reimbursed for the price of their ticket [if they sign a waiver against suing]. This news comes on the heels of the announcement that two more officers that were involved in the incident have been put on leave.”

From Fox News:

“That is not who our family at United is,” Munoz said. “This will never happen again on a United flight. That’s my promise.” In the future, law enforcement will not be involved in removing a “booked, paid, seated passenger,” Munoz said. “We can’t do that.”

So did CEO Munoz really mean what he said? You decide! On April 15, 2017, less than one week after the above incident, United removed two passengers on the way to their wedding. NPR’s Doreen McCallister reports that: “A couple flying to Costa Rica for their wedding were removed from a United Airlines flight in Houston on Saturday. The incident happened nearly a week after a video showing a passenger being dragged off a Chicago-to-Louisville flight went viral. Michael Hohl and Amber Maxwell are scheduled to get married on Thursday.
 
Here’s a video clip from USA Today on this latest incident.
 

 
More!! The parodies of United Airlines are brutal. Here’s one example (recorded before the wedding couple incident).
 

 

Social Media Analytics: A Tower Framework

13 Apr

Good social media analytics are essential if we are to properly assess our performance on social media platforms.

According to RazorSocial:

“In order to effectively leverage social media analytics in your organization, you need to implement repeatable processes that will enable you to consistently improve results. You also need to have the tools in place that make social intelligence possible. This is why we came up with the 4-step framework called ‘The Tower Implementation Framework for Social Media Analytics’ which details the critical steps to building a social media analytics practice in your company. The framework is brought to you by RazorSocial and Talkwalker, both recognized as international leaders in their respective fields. RazorSocial is known for its expertise in marketing technology, and Talkwalker has built a powerful social media analytics platform.”

 
Click here to learn more. And click on the infographic for a larger version of it.

https://i2.wp.com/6b7o7u172h-flywheel.netdna-ssl.com/wp-content/uploads/soc_media_analytics_tower-FINAL.jpg
 

Movie Milestones

12 Apr

The movie industry is always looking for new ways to maximize revenues and create buzz with the public. With this in mind, WatchMojo has a fun new video on the top game-changing Hollywood films:

“Movies that were so iconic that they created lasting and deep trends that changed the way films are made, through their stories, special effects, and CGI. WatchMojo presents the Top 10 Movies that Started Industry Trends. But what will take the top spot on our list? X-Men starting the Superhero craze, Jaws creating the need for annual summer blockbusters, or The Avengers starting the shared universe craze? Watch to find out!”

 

 

%d bloggers like this: