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Which Are the Leading B2B Firms?

23 Mar

A lot of public attention is paid to business-to-consumer (B2C) companies, far more than to business-to-business (B2B) firms — even though B2B firms generate trillions of dollars of revenue per year. Interestingly, some of the leaders in B2B are also leaders in B2B!

To partly close the public visibility gap, Sacunas annually publishes a list of the top 100 business-to-business companies:

“We believe the best brands don’t just command the most market share; they’re the companies that also make experience a part of their success. We took a holistic approach to identifying the Top 100 Global B2B Brands of 2016 to find those that focused on more than revenue. We measured multiple brand data points across their people, products, digital footprints, market command, and innovation. Our companies to watch are digitally-savvy market leaders who will be defining their industry landscapes for 2017. They are forward thinkers who know how to push the right boundaries, treat employees, and simply have some serious B2B swag.”

“In today’s economy, price point no longer defines market share; experiences are the strategic differentiator for brands. Consumers, especially millennials, are willing to pay a premium for optimally designed experiences. The companies that rose to our top ten B2B brands are experience connoisseurs – they know how to design for their customers and end consumers. These companies not only do their research and make great products, but they also design seamless experiences and invest significantly in innovation – driving the design economy towards the next big thing.”

The top 5 organizations in the new B2B list are [click the company names to see why]:

  1. Google/Alphabet
  2. General Electric
  3. Intel
  4. AECOM
  5. Apple

Note: About 15 of the top 100 B2B firms also have a significant in B2C markets.
 
Click the image to see the full list of 100 organizations.

 

Consumer Trust: Interesting Research Findings

21 Mar

Consumer trust is important if companies and industries are to succeed, certainly in the long run. For example, see “Are You Vigilant in Protecting Your Reputation?”, “Don’ts for Businesses Using Social Media”, and “Americans Don’t Trust Mass Media” .

According to eMarketer:

“Brand trust seems to matter more than ever, though it may be harder than ever to build that trust. SheSpeaks and Womenkind recently conducted a study to find out how women in the U.S. think about trust and loyalty when it comes to brands. The study found that most women are skeptical of advertising. Nearly three in four U.S. female Internet users polled said they trust advertising ‘very little’ or ‘not at all,’ while just one in five said they trust it ‘somewhat’ or ‘a lot.'”

“Women also distrust certain industries, though some fare better than others. When asked about which industries they trust — or don’t trust — survey respondents were most likely to deem companies in the packaged goods, nonprofit, technology, and beauty and personal care industries as the most trustworthy. In contrast, women said they trusted companies in the financial services, automotive, and healthcare industries ‘very little’ or ‘not at all.'”

It is somewhat surprising that nonprofits are not trusted substantially more than for-profit packaged goods companies and technology firms. And the financial services, auto, and healthcare industries need to work harder to gain consumer trust.
 
Extent to Which US Female Internet Users Trust Companies, by Industry, Feb 2017 (% of respondents)
 

Hysterical [to Us] Spoofs of Chevy Ads

20 Mar

For the last couple of years, Chevy has run a number of TV commercials that feature its success in winning numerous J.D. Power customer satisfaction awards and that highlight the reactions of “real people.” These ads have been well received and have done well on social media. The first of the two real Chevy ads shown here has been viewed on YouTube by more than 3.1 million people.
 

 
Because of the popularity of the actual Chevy commercials from GM, they have spawned spoofs on YouTube that are quite funny (at least to us). Together, the three parodies shown below have been viewed more than 3.2 million times on YouTube. NOTE: There is a little profanity in one of the spoof ads.
 

Question: Do these spoofs hurt or help Chevy?


 

Amazing But True: Netflix More Popular Than DVR

17 Mar

For years, cable and satellite TV service providers have used the DVR as a major competitive advantage. But, today, streaming services are changing the playing field. To the dismay of TV service providers, channels, and their advertisers, a huge number of customers are cutting the TV cord and turning to Amazon, Netflix, and other streaming subscriptions for their content — aided by smart TV sets as well as plug-in devices that can allow people to stream video content on their sets.

It may be hard to believe, given the dominance of the DVR just a few years ago, but today, slightly more U.S. households (and growing) have access to Netflix than to a DVR — according to Leichtman Research Group. The Leichtman study findings are summarized in the following Statista chart.
 

 

A Salute to State Farm for Promoting Community Service

16 Mar

For decades, State Farm Insurance has used the slogan, “Like a good neighbor, State Farm is there.” It’s community involvement is highlighted by the tag line, “Good neighbors always lend a helping hand.”

To highlight its community involvement programs, beginning in late 2015, State Farm introduced a series of videos/TV ads called “Neighborhood Sessions.” Here is one of those TV ads:

 “State Farm Neighborhood Sessions® celebrates good neighbors — the kind of good neighbors who have your back and work hard to make their communities better. Meet some Oklahoma superstars who inspire others through their passion for good.”


 
This month (March 2017), State Farm introduced a new TV ad called “The Following:”

“Let’s turn caring into doing. Visit http://NeighborhoodofGood.com to find volunteer opportunities in your community. Causes include education, health care, homelessness, veterans, animals, and many others.”


 

Informative IoT Video

15 Mar

As we reported before, according to TechTarget: “The Internet of Things (IoT) is a system of interrelated computing devices, mechanical and digital machines, objects, animals, or people that are provided with unique identifiers and the ability to transfer data over a network without requiring human-to-human or human-to-computer interaction.”

Now, there is a new video on IoT by Banyan Hills Technologies:

“There’s a lot of hype and discussion about IoT these days. This video explains IoT, and what it means for the enterprise. IoT is very real, and the next great technology era of our time. In this video, you’ll learn about the similarities between IoT and E-commerce and what it means to retailers and businesses looking to implement IoT to innovate, improve operational efficiency, automate, and drive new revenue.”

 

 

What’s Ahead for the Subscription Box Service?

13 Mar

Are subscription boxes a fad or sustainable business model? According to Jameson Morris, a specialist in the field: “A subscription box is a recurring, physical delivery of niche-oriented products packaged as an experience and designed to offer additional value on top of the actual retail products contained in a box.”

Morrison further notes that to be considered a subscription box service, these elements are needed: 

“Must be a physical delivery (digital subscriptions can’t be classified as a subscription box). 

Must be a recurring subscription/membership (of any term or frequency). 

Must feature one or more of the following value propositions:

Surprise (at least 1 or more items in the box must be unknown to the customer before delivery). Discovery (slightly different than ‘Surprise’. Discovery-oriented subscriptions don’t have to have ‘mystery’ items, it’s more about consumers ‘discovering’ items they’ve never seen before).

Curation (a thoughtfully picked variety of products related to a specific niche or category). 

Savings (a clear savings on the price paid for the box versus the total retail value of the items inside). 

Thoughtful Presentation (From custom packaging to the way products are arranged inside the box). 

Convenience (convenience cannot be implied solely by the fact that it’s a recurring ‘auto-delivery’. Rather, think of the fresh ingredient subscription boxes like Blue Apron or Green Chef–they deliver convenience in the form of pre-prepared ingredients and recipes).”

 

According to eMarketer:

“A March survey from AYTM Market Research of 1,000 US consumers showed that while a little over half of respondents said they have used at least one subscription service, almost two-fifths who had used one said they had canceled.”

“’To stay the distance, brands using a subscription model need a very strong point of difference and superior customer service,’ said Sarah Boumphrey, global lead of economies and consumers at Euromonitor International. She added that subscription services also need to come up with other avenues of revenue. For instance, Birchbox, a leader in the space, has brick-and-mortar stores.”

“Differentiation will be even more crucial, as there are signs that suggest the industry’s growth is slowing. Traffic to subscription service sites in January rose 18%, according to Hitwise. Though that’s healthy growth, it’s well off the 56% gain registered a year earlier.”

 
Click the image to read more.


 

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