What’s Next for Sustainability in 2022?

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The concept of sustainability has garnered lots of attention in recent years. Not all of it good. A big question for us — what’s next for sustainability in 2022?…

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Lessons for 2022 from Martin Luther King Jr.

Evans on Marketing Consumers and Their Behavior, Good and Bad Examples of Marketing, Marketing Communications, Privacy, Identity Theft, and Ethical Issues, Social and Digital Media , , , , , ,

 
We’ve endured a great many physical, psychological, and social stresses and strains placed on us due to COVID-19. The societal divisions in the United States exceed those across several …

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People Trust Business More Than Government

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During 2021, many news stories raised questions about various business practices. Nonetheless, now, people trust business more than government. Interesting, right?

In May, we discussed The Most Trusted Brands …

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Customer Experience Practices

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Due to its importance, we have written about customer experience on hundreds of occasions. In this post, we examine two customer experience practices.

 

Learning More About Customer Experience

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