What’s Next for Sustainability in 2022?

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The concept of sustainability has garnered lots of attention in recent years. Not all of it good. A big question for us — what’s next for sustainability in 2022?…

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The Best-Managed Companies of 2021

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In previous articles, we have written a lot about “best” companies. From various viewpoints. As we embark on 2022, we look at the best-managed companies of 2021. Both today …

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The Role of the Store by 2040

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Over the years, we have presented more than 400 posts on shopping, including the evolution of retailing formats. During the pandemic, there have been many negative results for certain …

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Customer Experience Practices

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Due to its importance, we have written about customer experience on hundreds of occasions. In this post, we examine two customer experience practices.

 

Learning More About Customer Experience

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