What’s Next for Sustainability in 2022?

 
The concept of sustainability has garnered lots of attention in recent years. Not all of it good. A big question for us — what’s next for sustainability in 2022?

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The Best-Managed Companies of 2021

 
In previous articles, we have written a lot about “best” companies. From various viewpoints. As we embark on 2022, we look at the best-managed companies of 2021. Both today

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The Role of the Store by 2040

 
Over the years, we have presented more than 400 posts on shopping, including the evolution of retailing formats. During the pandemic, there have been many negative results for certain

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Customer Experience Practices

 
Due to its importance, we have written about customer experience on hundreds of occasions. In this post, we examine two customer experience practices.

 

Learning More About Customer Experience

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