Some companies view customer service as an “extra” that they provide to shoppers. These firms need to reconsider their approach.
In a 1to1Media report sponsored by Oracle: “we outline …
Read moreSocial Media as a Customer Service Aid
Check out this infographic to see how social media may be used as a customer service tool.
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Read moreCustomer Service Means Much More Than Social Media Engagement
As reported by eMarketer: “Most businesses have realized that social media users often expect to get responses to customer service queries and complaints through that channel, and according to research …
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