Good Customer Service Can Raise Satisfaction AND Reduce Costs

Some companies view customer service as an “extra” that they provide to shoppers. These firms need to reconsider their approach.

In a 1to1Media report sponsored by Oracle: “we outline

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Customer Service Means Much More Than Social Media Engagement

 As reported by eMarketer: “Most businesses have realized that social media users often expect to get responses to customer service queries and complaints through that channel, and according to research

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