Tag Archives: competition

U.S. Consumers Start 2017 Holiday Shopping

20 Oct

It may be hard to believe. But many U.S. consumers have begun holiday shopping. And we are in October!! Let’s look at when some U.S. consumers start 2017 holiday shopping.

Here are some related shopping posts from past holiday periods.   Shopping List: Part 1.   Shopping List: Part 2.   Do Retailers Offer What We Want During Holiday Shopping?   Are YOU a Gift Splurger?

 

U.S. Consumers Start Holiday Shopping Earlier

Each year, U.S. consumers begin their holiday earlier and earlier. The main reasons? Pre-holiday discounts encourage shopping. Traditional Black Friday shopping is not as popular. Consumers can spread out their spending. And there are other reasons!!

Here are more insights from Peter Roesler, writing for Inc.:

“Tradition says the holiday shopping season starts after Thanksgiving. With Black Friday and Cyber Monday. This may be true for most U.S. consumers. Yet, more people now start shopping earlier. As much as people complain about seeing Christmas items on shelves too soon, data suggest there many shoppers do look for gifts before the ‘official start’ of the holiday season.”

According to a RetailMeNot study, nearly half (45 percent) of U.S. consumers say they will start shopping before November 1. In fact, many have already started. A quarter (25 percent) of  respondents said they planned to start before October. And 12 percent started holiday shopping this summer!!!!

“In the RetailMeNot survey, nearly three of five (59 percent) women said they planned to begin  holiday shopping before Black Friday/Cyber Monday weekend. This compares with less than half (48 percent) of men. Deals are important because consumers need to make the most of limited budgets. When asked how they would financially prepare, 47 percent of shoppers surveyed said they would like to save money in advance. 15 percent said they would work overtime ahead of the holidays. It’s easy to see why consumers would value anything that saves them money on gifts.”

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U.S. Consumers Start Holiday Shopping. Nearly Half of U.S. Consumers Have Already Started Holiday Shopping RetailMeNot survey reveals shopping trends for 2017 that can help business owners boost holiday sales.

CREDIT: Getty Images

 

Top Shopper Priorities for Holiday Season 2017

Due to improvements in the economy, early forecasts point to a good 2017 holiday shopping season. Nonetheless, retailers still must be prepared for these question. What are shopper priorities?

Consider these comments by Stephanie Pandolph, for Business Intelligence. Also, look at the chart below.

In a survey of 8,000 consumers by Trustpilot, 62% of respondents listed price as the most important consideration for holiday shopping. Other top factors include customer service, shipping, and product availability. Retailers will need to have plenty of promotions to fully reap the benefits of this high-volume time. Price-conscious consumers are apt to wade through a large pool of seasonal deals.”

A survey by CPC Strategy sheds some light on how consumers factor in price when deciding where to shop this season. Nearly half said total price at checkout, including shipping, will be the most important factor when choosing retailer this holiday season. Customers also plan to price check while shopping in-store, with 32% saying they will research on Amazon and 23% turning to Google.”


 

Can Mark Wahlberg Help AT&T?

26 Apr

The competition among TV service, Internet, and cellphone service providers is more intense than ever — especially with the discount cellphone service pricing from T-Mobile and Sprint. Both AT&T and Verizon have seen this competition hit their bottom lines.

As a result, AT&T has just signed up celebrity Mark Wahlberg to headline video commercials that encompass all of the services that AT&T offers. Will this “all in one” campaign succeed?
 
 
Here is is a 90-second ad that AT&T uploaded to YouTube on April 24, 2017.


 
No matter how well the campaign does, Mark Wahlberg will do VERY well!!! 🙂


 

Amazing But True: Netflix More Popular Than DVR

17 Mar

For years, cable and satellite TV service providers have used the DVR as a major competitive advantage. But, today, streaming services are changing the playing field. To the dismay of TV service providers, channels, and their advertisers, a huge number of customers are cutting the TV cord and turning to Amazon, Netflix, and other streaming subscriptions for their content — aided by smart TV sets as well as plug-in devices that can allow people to stream video content on their sets.

It may be hard to believe, given the dominance of the DVR just a few years ago, but today, slightly more U.S. households (and growing) have access to Netflix than to a DVR — according to Leichtman Research Group. The Leichtman study findings are summarized in the following Statista chart.
 

 

McDonald’s Honest Self-Assessment – in Public!

7 Mar

McDonald’s is revamping its global strategy in hopes of stimulating sales and profits. Some of its planned changes are substantial. And, it has offered an honest self-assessment in a very public way. [Many firms do not even acknowledge their weaknesses outside of the company itself.]

Just a few days ago, the fast-food giant issued a major press release, “McDonald’s Unveils New Global Growth Plan.” Here are some highlights:

“The growth plan focuses on enhancing digital capabilities and the use of technology to dramatically elevate the customer experience; redefining customer convenience through delivery; accelerating deployment of ‘Experience of the Future’ restaurants in the U.S.; initiating a new 3-year target for cash return to shareholders; and establishing new financial targets for sales, operating margin, earnings per share, and return on incremental invested capital.”

“The strategy connects key tenets of the brand to well-defined customer groups built around three pillars: (1) Retaining existing customers by fortifying and extending our areas of strength. Through a renewed focus on areas such as family occasions and food-led breakfast and transforming the experience in our restaurants, McDonald’s will build on the strong foothold it has and grow the core of the business. (2) Regaining customers lost to other QSR [quick-service restaurants] competitors. As customers’ expectations increased, McDonald’s simply didn’t keep pace with them. Making meaningful improvements in quality, convenience, and value will win back some of McDonald’s best customers. (3) “Converting casual customers to committed customers by being more present in underdeveloped categories and occasions and competing more aggressively given the untapped demand for McCafé coffee and other snack offerings.”

“We have fundamentally changed the trajectory of our business over the past two years. Now, we are ready to build on our momentum and transition to focus efforts on profitable, long-term growth. We are building a better McDonald’s, one that makes delicious feel good moments easy for everyone, and the moves we are making will reassert McDonald’s as the global leader in the informal eating out category.”

“To bring customers into the restaurants, McDonald’s must matter to people and be relevant in their daily lives. To do so, McDonald’s is accelerating digital capabilities and enhancing its use of technology in restaurants, in the drive-thru, and on the go. The result is a more stress-free, personalized experience, enhanced by technology and world-class hospitality that puts customers in control.”

“One of the most significant disruptions in the restaurant business today is the rapid increase in delivery . Because of our extraordinary footprint, McDonald’s is uniquely positioned to become the global leader in delivery. In McDonald’s top five markets (U.S., France, the U.K., Germany, and Canada), nearly 75% of the population lives within three miles of a McDonald’s. Currently, McDonald’s is experimenting with different delivery models including partnering with third parties for ordering and fulfillment throughout the world.”

“Experience of the Future restaurants elevate the customer experience at McDonald’s to provide a more convenient, more personalized, and more enjoyable visit. It leverages the convenience and technology of kiosk ordering and table service, increasing functionality of the mobile app to enhance the enjoyment of our food and the hospitality of the McDonald’s crew, all in a more modern, more exciting restaurant environment.”

 
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