A Customer Service Infographic

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Last week, we wrote about one aspect of customer service — the firm’s return policy — and its impact on consumer satisfaction.

Today, we are presenting a broad-based infographic on…

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Meet Pepper: The Humanoid Robot

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As we have noted numerous times over the past few years, technology has been changing the face of business — for both small and large firms. So, are we ready …

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Getting Loyal Customers and Turning Them into Advocates

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All companies are after loyal customers — those who keep coming back to visit with the firms and regularly repurchase from them. It’s a tough competitive battle to capture and …

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Mary Pacifico-Valley: A Great Career in Auto Marketing

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Mary Pacifico-Valley is the owner of Denver-based Rickenbaugh Automotive Group. Pacifico-Valley worked her way up the ranks to her present position, and her company is hugely successful:

“Rickenbaugh Cadillac Volvo …

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Do Better in Dealing with Negative Online Reviews

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Negative online reviews can have a devastating effect on businesses — unless they are handled properly.

Here are some suggestions from Konnecti, a company that helps clients build their …

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