You should already be aware of the booming use of robots in retailing. For retailers, they may reduce costs and increase efficiency. On the other hand, there is concern …
Crafting an E-Commerce Customer Service Strategy
Evans on Marketing Business Analytics and Marketing Information, Business-to-Business, Consumers and Their Behavior, Marketing Communications, Online Marketing, Social and Digital Media, Trends Asia Premier One Source, business model, customer expectations, customer service, infographic, planning, tips, trust
Earlier this year, we highlighted Adverity’s E-Commerce Analytics Handbook. Throughout this handbook, online customer service is included. Therefore, we now look at crafting an E-commerce customer service strategy.
Proactive New Strategy for Customer Returns
Yesterday, we highlighted some of the customer returns policies that most annoy shoppers. Now, we examine a proactive new strategy for customer returns.
No-Return Returns: Proactive New Strategy for… Read more
How Aligned Is Chatting Between Brands and Consumers
Avoid Customer Service Mistakes
For competitive markets, superior customer service may enable companies to stand out. In contrast, poor customer service often results in lost customers. Thus, firms must avoid customer service mistakes.
To …Read more