Yesterday, we highlighted some of the customer returns policies that most annoy shoppers. Now, we examine a proactive new strategy for customer returns.
Yesterday, we highlighted some of the customer returns policies that most annoy shoppers. Now, we examine a proactive new strategy for customer returns.
For competitive markets, superior customer service may enable companies to stand out. In contrast, poor customer service often results in lost customers. Thus, firms must avoid customer service mistakes.
To …
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Return policies and serial returners refer to shoppers who often return items. So, consider this question. How should retailers such as Amazon deal with serial returners?
In prior posts, we …
Read moreBonobos showcases diversity. At Bonobos, an online men’s clothier, the focus is on the following:
“Shopping for clothes is a pain. We’re here to make it painless, and maybe …
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