You should already be aware of the booming use of robots in retailing. For retailers, they may reduce costs and increase efficiency. On the other hand, there is concern …
Yesterday, we highlighted some of the customer returns policies that most annoy shoppers. Now, we examine a proactive new strategy for customer returns.
No-Return Returns: Proactive New Strategy for… Read more
For competitive markets, superior customer service may enable companies to stand out. In contrast, poor customer service often results in lost customers. Thus, firms must avoid customer service mistakes.
To …Read more