Customer Experience Practices

Due to its importance, we have written about customer experience on hundreds of occasions. In this post, we examine two customer experience practices.


Learning More About Customer Experience

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Customer Satisfaction With Cable TV

Service providers especially rely on great customer experiences for their continued success. Yet, unlike with many physical products, service performance tends to be more intangible.  In this post, we

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Why Consumers Cancel Companies

As we know, customer satisfaction/dissatisfaction plays a huge role in repeat purchase behavior. But a central question continues to be why consumers cancel companies,


Interesting Top Reason Why

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