Customer Service — Or Lip Service?

Are companies doing a good job with customer service (the customer experience) — or is it just hype? Some companies are doing well, other not so much. Forrester recently released the results of its research involving its U.S. 2017 Customer Experience Index. Forrester at looks more than 300 brands in deciding its rankings. In a […]

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Impact on Phone Carriers of Unlimited Plans

The price competition among wireless phone service providers has certainly benefited consumers. But the extensive marketing of unlimited usage plans — at the same time that prices have been dropping — is impacting on network speed for Verizon and AT&T customers.   Rayna Hollander describes it thusly for Business Insider: Verizon’s and AT&T’s reactive moves […]

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IoT Infographic

The Internet of Things (IoT) is a much-discussed and rapidly evolving topic. For example, see 1, 2. Today’s post focuses on a 2017 IoT report and related infographic synopsis by the folks at BI Intelligence. As reported by Peter Newman for Business Insider: “The Internet of Things is disrupting businesses, governments, and consumers and transforming how […]

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Brand Positioning Strategy: An Infographic

Interested in doing a better job in describing and positioning your brands? Take a look at the infographic below from EquiBrand. It focuses on brand positioning, brand architecture, and brand extension.   Click on the image for a larger view of the infographic.    

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Are Product Sizes Getting Smaller?

For many products — food products, in particular — we have seen the package sizes get smaller in order to stabilize prices and/or to increase profits. How often is this done today? As one study of British products found, package size MAY be somewhat overrated as an issue. WHAT DO YOU THINK? As Martin Armstrong […]

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Best Times to Post to Social Media

There have been a lot of changes related to social media over the last several years regarding social media. Five years ago, we presented an infographic about “The Best and Worst Times to Post on Social Networks.” Today, the best times to post on social media are quite different. Coschedule has great in-depth information related […]

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Planning YOUR Career Skills for 2020

Are YOU forward-looking in YOUR career skills in looking to the future? Click here for a post we ran last year on this subject. Below is a new infographic on job skills from Guthrie Jensen. As Guthrie Jensen reports: “In a future where machines seem to be taking the place of humans, ‘human skills’ become […]

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PowerPoint at 30

Microsoft’s PowerPoint is still the industry leader in presentation software after three decades. [Did you know that, in the 1980s, Apple actually invested in and helped to develop the software?] Microsoft acquired PowerPoint in 1987 and has steadily improved the product. Here is a time-line infographic from Glisser (an events management firm): “To celebrate PowerPoint […]

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Worldwide Broadband Speeds

Ever wonder if your Internet speed is good or bad compared to others? If you are on broadband — and reading this post, you are most likely well above average in Internet speed. Click here for a test of your speed. Cable.co.uk has analyzed data amassed by research group M-Lab, which is a partnership among […]

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