The Use of Speech Analytics

1to1 Media has just published a new infographic about the use of technology in analyzing speech in business settings. Check it out.    

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Who Are the Best at Customer Relationship Management (CRM)?

For the tenth year, a major award for the best firms in  CRM has been given by 1to1Media, this time in conjunction with Gartner. Click here to read a summary about the 2014 Gartner &1to1 Media CRM Excellence awards. And click the image to read the full report.    

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Good Customer Service Can Raise Satisfaction AND Reduce Costs

Some companies view customer service as an “extra” that they provide to shoppers. These firms need to reconsider their approach. In a 1to1Media report sponsored by Oracle: “we outline best practices for providing ‘a little extra service’ that saves your company money and drives high customer satisfaction at the same time. First, we discuss the […]

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How Companies Can Improve Their Social Media Engagement

More companies are involved with social media today. But, many of them can still do much better. Anna Papachristos writes for 1to1 Magazine that: “As social media’s popularity continues to gain momentum, companies must grow their social presence into active participation, thereby using social networks to develop a dialogue with these vocal consumers. Yet, while […]

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Be Relevant with E-Mail Marketing

Many companies are not doing an effective job with their E-mail marketing campaigns. As a result, they may be annoying their customers and achieving poor results. Click the image to access some tips from 1to1 media on how to do better.    

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