Good Customer Service Can Raise Satisfaction AND Reduce Costs

Some companies view customer service as an “extra” that they provide to shoppers. These firms need to reconsider their approach.

In a 1to1Media report sponsored by Oracle: “we outline

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How Companies Can Improve Their Social Media Engagement

More companies are involved with social media today. But, many of them can still do much better.

Anna Papachristos writes for 1to1 Magazine that: “As social media’s popularity continues to

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