Good Customer Service Can Raise Satisfaction AND Reduce Costs

29 Jul

Some companies view customer service as an “extra” that they provide to shoppers. These firms need to reconsider their approach.

In a 1to1Media report sponsored by Oracle: “we outline best practices for providing ‘a little extra service’ that saves your company money and drives high customer satisfaction at the same time. First, we discuss the Web self-service foundation needed to funnel the right questions into chat and E-mail support. Second, we detail live chat and E-mail management support strategies. Finally, we share practical next steps for getting started.”

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  1. Good Customer Service Can Raise Satisfaction AN... - August 18, 2013

    […] Some companies view customer service as an "extra" that they provide to shoppers. These firms need to reconsider their approach. In a 1to1Media report sponsored by Oracle: "we outline best practice…  […]

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