Here’s another interesting and fun YouTube video from Planet Dolan. This one deals with some of the more “out there” reasons that people have given for returning products. What’s YOUR most unusual customer return experience?
Tag Archives: YouTube
Customer Returns
24 Jul
Top All-Time YouTube Videos
19 JulFor years, Psy (“Gangnam Style”) had the most popular video on YouTube. But now, there is a new YouTube champion: Wiz Khalifa (“See You Again”).
As reported by Niall McCarthy for Statista:
“Wiz Khalifa and Charlie Puth’s ‘See You Again’ has overtaken Psy’s “Gangnam Style” to become the most popular music video on YouTube. The South Korean megahit took the site by storm five years ago, amassing a whopping 2,147,483,647 views and breaking the website’s play counter. Written for the movie Furious 7 and playing during the end credits as a tribute to late actor Paul Walker, ‘See You Again’ was the best-selling song worldwide in 2015 and had 2 billion YouTube views by last September [2016]. It has now powered past ‘Gangnam Style’ with 2,901,258,827 views at the time of writing compared to the K-pop song’s 2,896,057,465.”
“It’s reign as the most-viewed video on YouTube is likely to be short lived, however. Puerto Rican hit ‘Despacito,’ by Luis Fonsi has gotten 2.5 billion views in six months and it isn’t slowing down. By comparison, Khalifa and Puth’s song got one billion views in its first six months. Looking at the overall top-10 most played YouTube videos of all time, Justin Bieber comes third with ‘Sorry’ collecting 2.64 billion views. Taylor Swift has two videos in the top 10. ‘Shake It Off’ comes 6th with 2.25 billion views while ‘Blank Space’ comes 10th, having been played 2.10 billion times.”
Here are the top ten from Statista.
You will find more statistics at Statista
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GREAT YouTube Videos: Learn More About AI
23 MayFor organizations of any type, artificial intelligence (AI) promises to be the next big thing. What is AI? According to Webopedia: “Artificial intelligence is the branch of computer science concerned with making computers behave like humans. The term was coined in 1956 by John McCarthy at the Massachusetts Institute of Technology.” However, AI is only now really coming into its own!!!
Webopedia notes that “Research associated with artificial intelligence is highly technical and specialized. The core problems of artificial intelligence include programming computers for certain traits such as:
- Knowledge
- Reasoning
- Problem solving
- Perception
- Learning
- Planning
- Ability to manipulate and move objects”
Here are EIGHT YouTube videos to give you a better perspective on the current state of artificial intelligence.
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How TripAdvisor Works
8 MayWe often look at online customer reviews when deciding on our travel plans. And many travelers are active users of TripAdvisor, which:
“is the world’s largest travel site, enabling travelers to unleash the potential of every trip. TripAdvisor offers advice from millions of travelers, with 500 million reviews and opinions covering 7 million accommodations, restaurants, and attractions, and a wide variety of travel choices and planning features — checking more than 200 Web sites to help travelers find and book today’s lowest hotel prices. TripAdvisor-branded sites make up the largest travel community in the world, reaching 390 million average unique monthly visitors in 49 markets worldwide. TripAdvisor: Know better. Book better. Go better.”
In this post, two videos are embedded: (1) How TripAdvisor reviews are compiled and vetted for source authenticity (to avoid phony reviews); and (2) The impact of online travel reviews on customer behavior.
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Another United PR Disaster: You Can’t Make This Up!
18 AprAfter its recent public relations nightmare, when it forcibly removed a passenger from a seat due to overbooking (overloading) and dragged him from his seat, you would think that United Airlines would have learned its lesson. Social media and TV reports skewered United for its actions. Just this one video received more than 3.6 million views in a single week after the incident.
As a result of the continuing social media barrage — and after several PR missteps, United’s CEO finally issued a more consumer-oriented message to the public. As reported by Brandon Morse for THE BLAZE:
“United CEO Oscar Munoz has stated that in light of the recent deplaning debacle [on April 9, 2017], United Airlines will no longer use police to remove passengers from planes. In an interview with Good Morning America, Munoz stated that he felt ‘ashamed’ over how passenger David Dao was forcibly removed from the flight, and promised to review his company’s passenger removal policy. According to United spokesperson Maddie King, the passengers who witnessed the incident of flight 3411 will be reimbursed for the price of their ticket [if they sign a waiver against suing]. This news comes on the heels of the announcement that two more officers that were involved in the incident have been put on leave.”
From Fox News:
“That is not who our family at United is,” Munoz said. “This will never happen again on a United flight. That’s my promise.” In the future, law enforcement will not be involved in removing a “booked, paid, seated passenger,” Munoz said. “We can’t do that.”
So did CEO Munoz really mean what he said? You decide! On April 15, 2017, less than one week after the above incident, United removed two passengers on the way to their wedding. NPR’s Doreen McCallister reports that: “A couple flying to Costa Rica for their wedding were removed from a United Airlines flight in Houston on Saturday. The incident happened nearly a week after a video showing a passenger being dragged off a Chicago-to-Louisville flight went viral. Michael Hohl and Amber Maxwell are scheduled to get married on Thursday.“
Here’s a video clip from USA Today on this latest incident.
More!! The parodies of United Airlines are brutal. Here’s one example (recorded before the wedding couple incident).
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Movie Milestones
12 AprThe movie industry is always looking for new ways to maximize revenues and create buzz with the public. With this in mind, WatchMojo has a fun new video on the top game-changing Hollywood films:
“Movies that were so iconic that they created lasting and deep trends that changed the way films are made, through their stories, special effects, and CGI. WatchMojo presents the Top 10 Movies that Started Industry Trends. But what will take the top spot on our list? X-Men starting the Superhero craze, Jaws creating the need for annual summer blockbusters, or The Avengers starting the shared universe craze? Watch to find out!”
