Return policies and serial returners refer to shoppers who often return items. So, consider this question. How should retailers such as Amazon deal with serial returners?
In prior posts, we …
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Return policies and serial returners refer to shoppers who often return items. So, consider this question. How should retailers such as Amazon deal with serial returners?
In prior posts, we …
Read moreBonobos showcases diversity. At Bonobos, an online men’s clothier, the focus is on the following:
“Shopping for clothes is a pain. We’re here to make it painless, and maybe …
Read moreThe level of customer satisfaction leads to customer repeat business — or abandonment. To be a leader in customer satisfaction, firms must understand how to measure it. Thus, today’s topic: …
Read moreDespite the many recent advances in enhanced customer service technology, many companies are always looking for better ways to engage their customers and gain more customer loyalty. The latest technology …
Read moreNot only is Amazon the leader in online retailing overall, it continues to develop innovative technology. Among its already popular innovations are the Kindle, Kindle Fire, TV Fire Stick, and …
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