As we have reported before (click here, for example): “The quest for customer loyalty continues to be both a critical goal and a major challenge for companies of …
Read moreWhat Customers Want from a Program Loyalty
What Was Hot in 1997?
Evans on Marketing Consumers and Their Behavior, Good and Bad Examples of Marketing, Marketing Communications, Product Management, Sports and Entertainment Marketing, Technology and Marketing 1997 hot products, CNET, customer expectations, customer loyalty, customer satisfaction, experiential marketing, technology 1
We tend to spend a lot of time looking at the “hot new things,” such as connected vehicles, virtual assistants, and a lot more. But, as marketers, we …
Read moreCustomer Service Means a Good Return Policy
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Now that the 2016 holiday shopping season is over (except for spending gift cards), a vital question to consider from both the customer’s and retailer’s perspective is: What kind of …
Read moreTHREE Infographics to Help Improve Customer Satisfaction
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As we know well, the minimum requirement for consumer loyalty is customer satisfaction, a concept that needs to be thoroughly understood and sought by companies.
Recently, Salesforce developed the three …
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