The Role of the Store by 2040

 
Over the years, we have presented more than 400 posts on shopping, including the evolution of retailing formats. During the pandemic, there have been many negative results for certain

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Will Removing Cookies REALLY Help Privacy?

 
Online privacy and tracking are topics we have addressed before. In response, Google and Apple, among others, have been working to restrict the use of cookies. In reality, this

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Customer Experience Practices

 
Due to its importance, we have written about customer experience on hundreds of occasions. In this post, we examine two customer experience practices.

 

Learning More About Customer Experience

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Where People Holiday Shop in 2021

 
Recently, we have written a lot about this year’s holiday shopping. And today, we examine where people holiday shop in 2021. Unlike in 2020, there is more in-store shopping.

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