We know that using data analytics can enhance customer experiences. And in a big way. Thus, this post takes a marketing client perspective of analytics. For a further look at data analytics, visit these posts: Data Analytics Can Help Predict Consumer Behavior Thinking About a Career in Data Analytics? Ever Wondered What You Can Do […]
Read moreChanging Customer Experience Expectations
To succeed, changing customer experience expectations must be monitored. And fulfilled. As discussed before, a great customer experience facilitates repeat business. For example, look at these posts. Consistency Makes Good Customer Experiences Better. Closing the Customer Experience Gap. Better Customer Experience: Factor Consideration. Why the Customer Experience May Fail. In the current global environment, consumers […]
Read moreVirtual Reality Live at Vera Bradley Stores
To create an outstanding customer experience, many firms want to use new high-tech tools. Thus, some now experiment with artificial intelligence. And others track shoppers online and in stores. Still other firms market voice-activated digital assistants and employ online chatbots. In addition, virtual reality is gaining popularity. In this instance, we can learn a lot […]
Read moreConsistency Makes Good Customer Experiences Better
Consistency makes good customer experiences better for all parties. Thus, we must ask. Are firms doing well with customer service (the customer experience). Or is it just hype? Some firms are doing well, other not so much. And consistency of the customer experience is essential for their loyalty. As a result, customers must be satisfied […]
Read moreClosing the Customer Experience Gap
Customer experience includes all interfaces that firms have with people. A great experience leads to satisfaction and repeat business. Accordingly, closing the customer experience gap is vital. In this post, we add to our prior coverage: Customer Experience: Factors Customer Experience May Fail Customer Experience Infographic Customer Service Or Lip Service? Customer Returns […]
Read moreBetter Customer Experience: Factor Consideration
At our other blog, Berman Evans Retail, we focus on retailing. In 2017, we have several posts on better customer experience. The topic is that important! So is factor consideration. The best companies win prestigious awards. For instance, these are some Berman Evans customer experience posts from 2017: Omnichannel and Great Customer Experiences How Good Is the […]
Read moreCan Better Marketing Lower Costs?
A yes answer to this question is not necessarily a dream or an impossibility: Can better marketing lower costs? Some companies generate weak performance profits even with high marketing expenditures. We’ll mention no names! Nonetheless, it is possible to do better marketing with lower costs. 🙂 Click here, for example. Especially relevant are recent observations […]
Read moreWhy the Customer Experience May Fail
For many consumers, the shopping experience is as important as — or more important than — prices in influencing their purchase behavior. And with today’s extensive amount of competition, consumer patience is at an all-time low. Melissa Global Intelligence is a firm that provides in-depth data quality tools and services. It recently published “What Kills […]
Read moreA Customer Experience Infographic
Evans on Marketing Consumers and Their Behavior, Distribution, Marketing Communications, Trends Client Heartbeat, customer experience, infographic, motivation, trust
As we have discussed before, there are many factors that affect whether a shopper receives a good customer experience — and whether a shopper completes a purchase or becomes loyal to the company. Take a look at the wide-ranging data in this infographic — some rather surprising — by Client Heartbeat.
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