Self-Assessing the Level of Customer Experience Maturity

As we have regularly reported, a great customer experience is a key to marketing success. Thus, self-assessing the level of customer experience maturity is vital.

 

Take the Quiz: Self-Assessing

Read more

Creating a Great Customer Experience

Due to its importance, we have written about the customer experience more than 100 times. For the post below, we focus on creating a great customer experience.

 

Six Principles

Read more

The Impact of Customer Expectations on Customer Satisfaction

 
Meeting or exceeding customer expectations is an important key to a successful marketing strategy. In this post, we study the impact of customer expectations on customer satisfaction.

For further

Read more

AI Enhances the Customer Experience

 
Yesterday, we discussed the overall state of the Internet of Things (IoT). Now, we look at one part of the IoT. How AI enhances the customer experience.

For more information

Read more