The Impact of Customer Expectations on Customer Satisfaction

Evans on Marketing Business Analytics and Marketing Information, Consumers and Their Behavior, Good and Bad Examples of Marketing, Marketing Communications, Online Marketing, Product Management, Social and Digital Media , , , , ,

 
Meeting or exceeding customer expectations is an important key to a successful marketing strategy. In this post, we study the impact of customer expectations on customer satisfaction.

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AI Enhances the Customer Experience

Evans on Marketing Business Analytics and Marketing Information, Consumers and Their Behavior, Distribution, Good and Bad Examples of Marketing, Marketing Communications, Social and Digital Media, Trends , , , , , , ,

 
Yesterday, we discussed the overall state of the Internet of Things (IoT). Now, we look at one part of the IoT. How AI enhances the customer experience.

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