Creating a Great Customer Experience

Due to its importance, we have written about the customer experience more than 100 times. For the post below, we focus on creating a great customer experience.

 

Six Principles

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AI Enhances the Customer Experience

 
Yesterday, we discussed the overall state of the Internet of Things (IoT). Now, we look at one part of the IoT. How AI enhances the customer experience.

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Self-Assessing the Level of Customer Experience Maturity

As we have regularly reported, a great customer experience is a key to marketing success. Thus, self-assessing the level of customer experience maturity is vital.

 

Take the Quiz: Self-Assessing

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