Brand Complaints and Social Media

What happens when consumers complain on social media? According to eMarketer: “Data from social media analytics and monitoring service Sprout Social revealed that many US internet users believe social media has given them more of a voice to expose unfair treatment from brands and be more critical of them in general. The study, which surveyed […]

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Fed Up with Your Cable TV Provider?

If you answer yes to that question, then you are not alone. For years now, many subscribers have been very unhappy about the “bundled pricing” strategy of cable providers — whereby they must pay for channels in which they have no interest. These subscribers would much rather have “a la carte pricing” — whereby they […]

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Would YOU Spend a $1,000 to File Social Media Complaints

As we know, customer complaints are quite easy to communicate online. We can E-mail the offending company, post negative reviews on selling sites, and use social media to voice our unhappiness. But would you pay $1,000 to promote your online complaints? I wouldn’t. Yet, that is what one customer recently did. Consider this report by […]

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Google Pays Big Fine Over Privacy

Large online firms continue to face legal penalties over the way they treat peoples’ right to privacy. Today, Google agreed to a settlement with the FTC. As reported by Claire Cain Miller for the New York Times: “The Federal Trade Commission on Thursday fined Google $22.5 million to settle charges that it bypassed privacy settings […]

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Better Business Bureau Steps Up Online Effort as Consumers Turn to Review Sites Like Yelp

   Click the image fo the full story According to a story by Geoffrey Fowler and Angus Loten in the Wall Street Journal, lost in the buzz over Yelp, Angie’s List, and other online review sites “is the original feedback venue: the 100-year-old Better Business Bureau, which vets and investigates consumer complaints against companies—and charges fees […]

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