Tag Archives: logistics

Next-Day Delivery and Same-Day Delivery

2 Oct

Next-day delivery and same-day delivery are hot shipping topics. And they impact shopping. Their use will grow for the foreseeable future.

First, these are a few of our posts related to delivery (shipping).   Transforming Logistics.   What’s Ahead for the Subscription Box Service?    Is Uber Eat(s) Setting Itself for Defeat?

 

Background

For a long time, buyers knew mail and deliveries would take days or weeks. In fact, the U.S. Postal Service dates to 1775! Ben Franklin was the first Postmaster General. Due to limited shipping options, mail and package delivery were slow.

In the past 110 years, the USPS has gained a lot of competition. Two of the best-known private delivery firms are UPS and Fed Ex. UPS started in 1907, Fed Ex in 1971.

In 1964, Xerox introduced LDX (Long Distance Xerography). This was the first “commercial” fax machine. It worked over phones. Fax use soared with the development of faster-speed modems. Today, faxes are largely replaced by E-mail, texts, and other online formats.

In terms of package delivery, three trends dominate. (1) Higher-speed shipping modes exist. (2)Other firms emulate the Fed Ex hub-and-spoke regional network system. (3) Resellers such as Amazon have their own regional warehouses.

 

Adding Delivery Options

Throughout the latter part of the 20th century, delivery options rose.

In particular, consumers could choose from three options. Regular delivery. 3-5 business day delivery. And 1-2 business day delivery. USPS, UPS, and Fed Ex — respectively — were the leaders for each of these options.

But in 2005, Amazon disrupted consumer delivery expectations. It introduced Amazon Prime. J.P. Mangalindan reports for Fortune. “Amazon Prime aimed to get customers to increase spending. For $79 a year, members got free two-day delivery on unlimited items.”

And wow, Amazon Prime has grown. For instance, see the chart from Statista and Business Insider. Note: Today’s annual cost is $99. It includes streaming video and other services. U.S. Amazon Prime members total 85 million in 2017.

 

Next-Day Delivery. Same-Day Delivery. Emerging. Launched in 2005, Amazon Prime aimed to get customers to spend more. For $79 a year, members got free two-day delivery on an unlimited number of items. Amazon sweetened the pot from there.

 

Next-Day Delivery and Same-Day Delivery

In recent years, delivery options have further evolved. Next-day delivery and same-day delivery are key choices.

USPS, UPS, and Fed Ex pioneered next-day delivery. Today, express mail service (EMS) exists in 190 countries. EMS promises delivery in as little as 1 day. In the U.S., EMS takes 1-2 days. EMS has earned a strong following. Remember, Amazon Prime promotes 1-2 day delivery. It relies on USPS, UPS, and Fed Ex. But, Amazon keeps adding its own delivery services.

Years ago, same-day delivery started at the local level. Think food delivery and prescription delivery. It took time for large firms to see the advantages. In addition, big firms found same-day delivery costs to be too high.

20 years ago, Webvan (an online grocer) began same-day delivery. It started in 1996 and went bankrupt in 2001. At its peak, Webvan served 10 U.S. cities. Most were in California. Due to high expenses, Webvan had lost $800+ million. On the other hand, we have Peapod (founded in 1989). It works with its chain supermarkets to deliver locally. It is successful.

To  summarize, same-day delivery is HOT! For example, these illustrate same-day delivery services.

 

Delivery and the On-Demand Economy

In short, delivery options transform shopping. At the same time, consumer expectations soar. At any rate, we are in the on-demand economy.  To this end: See it. Want it. Buy it. Then, get it immediately. All in all, no matter where we shop.

 

According to Robert Memery of 2flow, an Irish logistics firm:

“I have produced an infographic analyzing the on-demand economy. It offers advice to firm about short delivery times. This is important if they want to keep happy. 43% of shoppers report post-delivery satisfaction is influenced by whether purchases were delivered on-time? Same-day or next-day delivery might not be possible for some firm. But, it’s vital that all firm try to reduce delivery times. Long delivery times are a killer.”

 

Look at the infographic for a number of insights.

Next-Day Delivery. Same-Day Delivery. In short, delivery options are transforming. At the same time, consumer expectations soar. At any rate, we are in the on-demand economy. To this end: See it. Want it. Buy it. Then, get it immediately. All in all, no matter where we shop.
 

The Transformation of Logistics

17 May

Logistics is a key factor in determining a company’s success, since it impacts on delivery times, inventory levels, sales levels, and customer satisfaction. As a definition, logistics encompasses the activities concerned with efficiently delivering raw materials, parts, semi-finished items, and finished products to designated places, at designated times, and in proper condition.

It may be undertaken by any member of a distribution channel, from producer to consumer. Logistics involves such functions as customer service, shipping, warehousing, inventory control, private trucking-fleet operations, packaging, receiving, materials handling, and plant, warehouse, and store location planning.

In recent years, due to the advances in technology and the growth of Internet transactions, logistics has been undergoing a rapid transformation. According to 2Flow (an Irish outsourced logistics solutions provider):

“Digital developments have provoked a transformation in what consumers expect from their product/service providers. These progressions have effected all aspects of professional business – in particular, the logistics industry. Over the past number of years, logistics professionals have made the shift onto digital platforms so that they can monitor and expand their operations. We created this infographic that outlines some of the biggest and most prominent trends within the logistics industry. Let’s take a look!”

 

Click the image for a larger version of the infographic.


 

More Online U.S. Retailers Shipping Globally

21 Mar

    Photo by Justin Sullivan/Getty Images. Click the image for the full story.

If you lived in Australia, would you buy from Macys.com? For a $100 item it might cost another $200 for the value-added tax (yes, that’s something we don’t have in America) plus shipping. Take a look at the international section of Macys.com.

 

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