As we have noted several times, firms typically want to offer a strong customer experience. And some have turned to interactive chat to do so. See, for example, Chatbots …
Using Live Chat Software to Enhance the Online Experience
Evans on Marketing Business-to-Business, Consumers and Their Behavior, Learning How to Blog, Design Web Sites, and Innovate with Mobile Media, Marketing Communications, Online Marketing, Social and Digital Media ClickDesk, conversion, customer expectations, customer satisfaction, David Campbell, e-commerce, infographic, interactive, live chat, omnichannel, online sales, opportunity 15
Guest Blogger
Today’s post is by David Campbell, who blogs about customer service trends for ClickDesk live chat and helpdesk software. He is an active freelance writer and his …
Read more