Communication Problems During Crises Lead to More Frustration

Living in the New York area has been a challenge for the last week and a half. Best wishes to all of those and their families who have suffered during Superstorm Sandy and its aftermath. I hope things get better for you soon. As a professor who teaches on the topic of crisis management, I […]

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Preparing for Social Media Crises

     Click the image for the full story ” ‘Be prepared’ is not just the motto of the Boy Scouts, but a credo that every company should adhere to if it wants to be successful. And that includes having a sound strategy for social media interactions, including handling crises.”

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