Tag Archives: 2017

Careers in Business 2017: Now on YouTube

13 Sep

Earlier this year, we published a PowerPoint slideshow “2017 Edition of Careers in Business.”

Now we have produced a YouTube version of this slideshow — which is easier to view; and it is complete with music. 🙂

PLEASE take a look at this video — in full-screen mode!
 
 

 

Reflecting on the 16th Anniversary of 9/11

11 Sep

It has now been 16 years since one of the worst days in American history — a tragedy that many of us will remember forever. On this anniversary, it is a good time to reflect.

Each year on this date, the 9/11 Memorial & Museum has a “Tribute in Light”. This is

“a commemorative public art installation first presented six months after 9/11 and then every year thereafter, from dusk to dawn, on the night of September 11. It has become an iconic symbol that both honors those killed and celebrates the unbreakable spirit of New York.”

“For 2017, we are extraordinarily grateful to the Carnegie Corporation of New York, which stepped forward to be our first presenting sponsor for Tribute in Light. Through its generosity, we were also able to launch a program for small businesses in lower Manhattan — our neighboring hotels, retailers and restaurants — to come together and support this iconic tribute.”

“Assembled on the roof of the Battery Parking Garage south of the 9/11 Memorial, the twin beams reach up to four miles into the sky and are comprised of 88 7,000-watt xenon light bulbs in two 48-foot squares, echoing the shape and orientation of the Twin Towers. Tribute in Light was conceived by several artists and designers who were brought together by the Municipal Art Society and Creative Time.”


The 9/11 Memorial & Museum also has available online multimedia information about an incredible exhibit called “Rendering the Unthinkable: Artists Respond to 9/11.” Click on the preceding link to see the summary. Here is a video clip about one of the works of art. It is very moving. The 9/11 Memorial & Museum says about the clip:

“Papers, letters, business forms, and personal notes flutter through the air in this film by the creative collective, Blue Man Group. Inspired by the scraps of paper that blew from the World Trade Center into the yard of their rehearsal space in Brooklyn on Sept. 11, the members of Blue Man Group wrote the song, “Exhibit 13,” featuring spoken recitations of the papers’ contents, and created the accompanying video, both named after one of the scorched pieces of paper they found. Blue Man Group members Chris Wink, Matt Goldman,and Phil Stanton are New York residents and were in various locations in Manhattan on 9/11. The performance group is based in New York.”


 

Happy Labor Day

4 Sep

In the United States, Labor Day has been celebrated since 1882 — yes, for 135 years. In honor of Labor Day 2017, we offer this fun post with lots of interesting facts and trivia. 🙂
 
[Note: The source of each image is noted in the image; and clicking on the image shows a larger view.]

 

 

 

 

 

Customer Service — Or Lip Service?

31 Aug

Are companies doing a good job with customer service (the customer experience) — or is it just hype? Some companies are doing well, other not so much.

Forrester recently released the results of its research involving its U.S. 2017 Customer Experience Index. Forrester at looks more than 300 brands in deciding its rankings. In a press release, Forrester noted the following for the 2017 study:

“The combination of growing consumer expectations, rising customer churn rates, and more options with lower barriers to switch is placing a company’s customer experience (CX) center stage. CX leaders grow revenue faster than CX laggards, drive higher brand preference, and can charge more for their products. But according to Forrester’s US 2017 Customer Experience Index (CX Index™), CX quality worsened between 2016 and 2017: Twice as many brand scores fell as rose, and losses were bigger than gains.

“Based on a survey of nearly 120,000 U.S. online adult consumers, Forrester’s CX Index measures and ranks more than 300 U.S. brands across 21 industries to identify how well a brand’s customer experience strengthens the loyalty of its customers. Key findings include that not a single industry average improved this year and that emotion continues to have a bigger influence on customer loyalty than effectiveness or ease in nearly every industry. ‘If brands want to break away from the pack and become CX leaders, they must focus on emotion,’ Cliff Condon, chief research and product officer at Forrester, said. ‘Best-in-class brands average 17 emotionally positive experiences for every negative experience, while the lowest-performing brands provided only two emotionally positive experiences for each negative one. Emotion is critical to a brand’s bottom line. For example, the TV service provider industry had the largest percentage of customers who felt annoyed of any industry in the study. Among those annoyed customers, only 17% plan to stay with the brand, 12% plan to increase their spending, and 11% will advocate for the brand. A large TV service provider leaves $104 million on the table for every one-point decline in its CX Index score.‘”

 

Here are the leading companies in various industries.


 

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