For several years, interest in customer engagement has been steadily growing. Now, technology allows for better interactions. Let us look at an example. L’Oréal Groupe’s CMO talks about customer engagement.…
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A Post Both Serious and Ironic
Yes, we have recently witnessed some pretty hefty price increases across many product categories. Much higher than we reported last year. One product whose price has widely fluctuated since …
How to Personally Connect with Customers
In this blog, we have written hundreds of posts on the customer experience. Here, we cover how to personally connect with customers.
From Smith.ai: How to Personally Connect
… Read moreWorld’s Most Ethical Firms 2022
Annually, Ethisphere publishes the results of a global study on ethics. Hence, we now look at the world’s most ethical firms 2022. To access our post on the 2021 …