JetBlue Integrated Software to Track Complaints

JetBlue is known for its superior customer service. This helps engender customer loyalty, According to fliers’ ratings of the airline industry (as reported by the American Customer Satisfaction Index),  JetBlue is the highest-rated domestic airline for customer satisfaction. To make sure it stays on top with customers, JetBlue is introducing new software to make complaint-handling […]

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Capitalizing on the Power of Social Media Review Sites

We have written a lot about the power of social media — both good and bad. For example, see these recent posts: 1, 2, 3. So, what more can we do to capitalize on the power of social media review sites? According to Paula Andruss, writing for Entrepreneur, there are six things to consider doing: […]

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