How Should You Respond to Negative Social Media Comments?

30 Jun

One of the main social media challenges for all companies is how to respond to negative comments. It is imperative that negative comments be tracked and understood.

In general, there are three options for dealing with negative social media comments: (1) ignore the comments; (2) point out why the comments are wrong; and (3) constructively reply to the comments. Although many firms choose option (1) or (2), it is more appropriate to choose option (3).

As High Powered SEO puts it:

“You have spent hours preparing an amazing post or share something worth a meaningful discussion. Then, you notice that a couple of people are saying the complete opposite from what you have shared. This is normally fine except they express their opinions in a way that may rub you the wrong way. How do you handle this type of situation? Do you lash out in order to get your point across, not respond at all, delete the comment, or just flat-out ignore it?”

“There are plenty of ways you can handle this type of situation, but if you don’t handle it the right way you could be doing much more harm than good. It is best to handle this situation tactfully.”

Check out the infographic of tips from High Powered SEO.
 
RESPOND TO NEGATIVE COMMENTS ON SOCIAL MEDIA AND BLOG POSTS  INFOGRAPHIC
 

6 Responses to “How Should You Respond to Negative Social Media Comments?”

  1. Thanks for Noticing Me June 30, 2014 at 9:54 am #

    Reblogged this on Thanks for Noticing Me and commented:
    Just be positive people ;)

  2. Darryl June 30, 2014 at 4:08 pm #

    If I leave a negative response which one of the suggestions will you use? Just kidding…great article and good advice.

  3. Matt Fluger July 4, 2014 at 7:54 pm #

    Great tips. You never know when a competitor could be baiting you and trying to elicit a negative response to make you look bad. It is always better to take the high road.

Trackbacks/Pingbacks

  1. How Should You Respond to Negative Social Media... - June 30, 2014

    […] One of the main social media challenges for all companies is how to respond to negative comments. It is imperative that negative comments be tracked and understood. In general, there are three opti…  […]

  2. Capitalizing on the Power of Social Media Review Sites | Evans on Marketing - September 23, 2014

    […] the power of social media — both good and bad. For example, see these recent posts: 1, 2, 3. So, what more can we do to capitalize on the power of social media review […]

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