As this post’s title notes, we want to avoid bad customer service phrases. In the short run, they may lead to disappointed customers. In the long run, these customers may not return.
Thus, we need to provide superior customer service. According to the Balance Careers: “Good customer service means helping customers efficiently, in a friendly manner. It’s essential to be able to handle issues for customers and do your best to ensure they are satisfied. Providing good service is one of the most important things that can set your business apart from the others of its kind.”
Before reading below, review these posts:
- Measuring and Enhancing Customer Satisfaction
- What Tactics Increase Customer Loyalty
- Disconnect Between Consumers and Companies
- Handling Different Kinds of Difficult Customers
Avoid Bad Customer Service Phrases
A crucial part of customer service is showing customers both empathy and respect. Yet, sometimes, employees create a weak interaction. Either unintentionally or intentionally.
Consider these observations from SlickText:
“Have you ever reached out to a company’s customer service department only to be more annoyed after communicating with them? Don’t let that happen with your customers! We believe that text messaging can be a great tool to build strong relationships with your clients, but only if you avoid saying the wrong things that can exacerbate any issues that arise when you customers actually do get in touch with you.”
“Remember, a disgruntled customer isn’t actually the end of the world. In fact, they’ll teach you how to quickly adjust to different people and situations — turning you into a better support representative. When it comes to customer outreach, especially with mass text messaging, practice really does make perfect. Don’t be afraid to step outside your comfort zone, and try different problem-solving tactics.”
Learn from the infographic by SlickText. See what we should do. 🙂
