The Value of Customer Referrals November 21, 2014 Evans on Marketing Business Analytics and Marketing Information, Distribution, Marketing Communications, Online Marketing, Social and Digital Media analytics, business model, customer expectations, customer satisfaction, Forewards, infographic, opportunity, planning, referral, tips, trends We know that positive customer word of mouth (in person or electronically) can have a dramatic impact on firm performance. Here is a nice infographic by Forewards, a specialist … Read more
