Employees who interface with consumers can have a tremendous impact on the customer experience and customer satisfaction, which even giant firms such as Google have learned. Therefore, employee morale is quite important.
As Jeff Fermin reports for Officevibe:
“When you go into work, how often are you being given advice or feedback from your management? The tayloristic [old-fashioned] approach is to give employees the task and expect them to succeed. They do the same thing over and over and the paycheck is the reward. No questions asked. However, we have advanced in workplaces since the early 1900’s. Labor and productivity has increased, but unfortunately, happiness and communication between management and employees, has been on the decline, till now.”
“HR managers are [now] using advanced metrics and data to better their office [work environment]. HR Analytics has been a new craze that people are using in order to get better feedback from their employees. But before we can improve, we have to look at what’s wrong. So here are some important statistics on employee feedback.”
