What’s Hot Where: a Worldwide Guide to Social-Media Activity

   Click the image for the full story Facebook might rule in the U.S., but it’s barely made a dent in Russia or China. Meanwhile, men are more likely to log in to LinkedIn, while Twitter and Facebook skew female. Here, we break down more stats on the big sites by gender, location and age.

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Inside the Mind of the Social Customer

    Click the image for the full story Consumers today are savvier, more demanding, and more vocal than ever. Here’s how Citibank and others are encouraging interaction among those customers to build engagement.

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