Which companies are role models with regard to customer experience excellence? Let’s turn to the 2015 Gartner and 1to1 Media Customer Awards competition:
“Since 2004, Gartner and 1to1 Media have honored these leading customer-centric companies for their outstanding business performance and exceptional results through the Gartner & 1to1 Media Customer Experience Excellence Awards. For the 2015 program, 1to1 Media and Gartner have created four new categories that aim to highlight outstanding enterprise-wide customer experience achievement that resulted in increased revenue, reduced cost, and greater profitability.”
Transformational Customer Experience
- Gold: “Genband Transforms Its Customer Support with Data Analytics and Advanced Work Processes”
- Silver: “Philadelphia Insurance Companies Embraces Purpose-Driven Analytics”
- Bronze: “Code42’s ‘Customer First’ Mindset Supports Experiential Excellence”
Innovation in Service Excellence
- Gold: “LinkedIn’s ‘Member First’ Focus Boosts User Satisfaction and Engagement”
- Silver: “NYPD Turns to Social Media to Strengthen Community Relations”
- Bronze: “1-800-CONTACTS Brings Voice of the Customer Into Focus”
Innovation in Customer Acquisition
- Silver: “WGBH Enhances Donor Records to Drive Engagement and Donations (PBS)”
- Bronze: “Total Gym Fitness Boosts Customer Conversion with New Mobile Functions”
Innovation in Customer Insight
