Tag Archives: customer expectations

Smartphone Use Still Growing

9 Feb

According to comScore, as of the end of 2015. nearly 200 million people in the United States owned a smartphone. This represented 80 percent of the mobile market:

“Apple ranked as the top OEM [original equipment manufacturer] with 42.9 percent of U.S. smartphone subscribers. Samsung ranked second with 28.4 percent market share (up 0.8 percentage points from September), followed by LG with 9.9 percent (up 0.5 percentage points), Motorola with 5.3 percent (up 0.5 percentage points), and HTC with 3.3 percent.”

“Android ranked as the top smartphone platform in December with 53.3 percent market share (up 1 percentage point from September), followed by Apple with 42.9 percent, Microsoft with 2.9 percent, and BlackBerry with 0.9 percent”.

 

And this table shows the popularity of the top 15 mobile apps.

Top Apps
 

McDonald’s Strong Involvement in Children’s Literacy

8 Feb

It’s been an interesting few years for McDonald’s. It has had problems with franchisees, a very expanded menu for a fast-food chain, and those who are pushing for healthier food. And all of this time, the firm has worked hard to improve its image as the world’s leading fast-food company.

As part of its healthier choices for kids, a few years ago to McDonald’s added a piece of fruit to its Happy Meals box. And in 2013, McDonald’s began distributing Happy Meals Books:

“Ensuring children have access to books has proven instrumental in combating illiteracy in children in the United States. Studies prove the simple act of reading a book to a child at bedtime has a direct impact on his or her educational growth and potential. To help fill this critical need, McDonald’s began distributing Happy Meal Books in 2013 and, by the end of this year, will have distributed more than 50 million books to children — enough to provide a book to every child in America under the age of 12.”

As the firm announced on Twitter:

 

AND, from February 2 through February 2016, it will be offering a book instead of a toy with Happy Meals.

Samantha Grossman reports for Time that:

“Trying to get your kids to read more? You might want to take them to McDonald’s, where they’ll get a book instead of a toy in their Happy Meals, now through Feb. 15.”

“According to the Los Angeles Times, McDonald’s is including four different books. Three of them are Valentine’s Day themed: Clark the Shark Takes HeartHappy Valentine’s Day, Mouse!, and Pete the Cat: Valentine’s Day Is Cool. The fourth book is the classic Paddington.”

“This is the third time the fast-food chain has served miniature paperbacks instead of plastic toys in its Happy Meals.”

 

 

The Best and Worst of Super Bowl Advertising

5 Feb

During the first 49 Super Bowls, there have been a lot of TV commercials presented, and billions of dollars spent on them. So, which of these commercials are considered the best and which the worst?

Before reading the experts’ choices, state what is your all-time favorite Super Bowl TV commercial and what is your least favorite. Why?
 

According to Judann Pollack, writing for Ad Age, these are the top 10 Super Bowl TV ads from games 1-49. Click the ad title to see it at YouTube; and click here to learn why these ads were chosen as the best:

  1. Apple, “1984.”
  2. Monster.com, “When I Grow Up.”
  3. Budweiser, “Respect.” (9/11 Tribute!)
  4. Coca-Cola, “Hilltop.”
  5. EDS, “Cat Herding.”
  6. Coca-Cola, “Mean Joe Greene.”
  7. Nike, “Hare Jordan.”
  8. Volkswagen, “The Force.”
  9. Ram Trucks, “Farmer.”
  10. Budweiser, “Whassup!?”

 

According to Kimberly Potts, reporting for Yahoo! TV, these are the worst Super Bowl TV ads from games 1-49. Click the ad title to see it at YouTube; and click here to learn why these ads were chosen as the worst:

  1. Groupon, “Save the Money – Tibet”
  2. GM, “Robot Commercial”
  3. SalesGenie.com, “Pandas”
  4. Go Daddy, “Body Paint: Danica Patrick & Jillian Michaels”
  5. Go Daddy, “Exposure: Danica Patrick”
  6. Miller, “Evil Beavers vs. Miller Lite”
  7. Pepsi, “King’s Court with Elton John”
  8. Go Daddy, “Perfect Match with Bar Refaeli”
  9. Teleflora, “Adriana Lima”
  10. Bridgestone Tires, Alice Cooper & Richard Simmons”

 

Companies Doing Best on Instragram

28 Jan

Instagram is rapidly gaining in popularity. In 2012, about 13 percent of U.S. adults were utilizing Instagram. Today, about 30 percent are using Instagram (extrapolated from Pew Center data).

So, given the growing popularity of Instagram, more companies are using the site for marketing purposes. Who is doing best?

Consider this list of best business users of Instagram from HubSpot’s Lindsay Koliwich. We are citing HubSpot’s top five. To see its full list of 16 firms, click here:

  1. WeWork — “It provides shared office spaces in cities and countries all over the globe — so it only makes sense that they should post a lot of photos showcasing their beautiful office spaces.”
  2. National Geographic — It “posts photos from contributors traveling anywhere from large cities to the Arctic to small African villages. It’s built an enormous following — 42.4 million followers as of this posting — and established themselves as one of the very top Instagram brands in the world.”
  3. Coca-Cola Argentina — “Coca-Cola’s social media presence is impressive across all the social platforms. friendship, and sports. The brand’s personality comes directly from this: ‘It’s happy, playful, friendly, refreshing, and all about sharing and having a good time.’ Take a look at how Coca-Cola Argentina uses Instagram to celebrate that personality and that target audience.”
  4. Frooti — “Here’s another brand that uses Instagram to showcase a distinctive personality. Frooti, the largest-selling fruit drink brand in India, posts images that are so unique and so consistent that anyone else posting similar content might be seen as a copycat.”
  5. Frank Bod — “This Australian body and skin care brand has one of the best presences on Instagram. Their products are coffee-based, so many of their photos include models covered in their product, which basically looks like coffee grounds. This is their signature play on Instagram, and we love how they make fun of themselves with photos.”

 

 

TIAA-CREF’s Chief Economist: Four 2016 Video Forecasts

26 Jan

TIAA-CREF, the full-service investment firm that manages nearly $835 billion in assets, recently produced a series of short videos about the year ahead (2016) featuring its Chief Economist Tim Hopper. 
 

1. The U.S. economy should accelerate modestly this year.

 

2. Fed rate hikes could stimulate economic growth this year.

 

3. The U.S. economy is on a path toward sustainable growth in 2016.

 

4. China’s slowdown puts a damper on global growth.

 

Want to Attract the Health-Conscious Consumer?

22 Jan

This television interview of Hofstra University’s Professor Joel Evans (of the Zarb School of Business) recently appeared on Fios1’s Money & Main$treet program. The interview was conducted by host Giovanna Drpic. It deals with catering to consumers who are interested in a healthy lifestyle. There are many tips and graphics.
 

 

The Impact of Company Ethics on Consumer Behavior

14 Jan

Do consumers really care about whether companies are ethical when they decide to patronize them? Or are other attributes (such as brand loyalty, price, convenience, assortment, etc.) so important to consumers that they ignore ethical issues when making a purchase decision?

As reported by Emarketer, Mintel and Lightspeed GMI recently conducted a large study on this topic. Companies should pay attention to and behave appropriately with regard to the findings:

“Consumers might not reward a company they believe is ethical, but many are likely to punish a company they perceive to be unethical, according to a 2015 study. Mintel and Lightspeed GMI surveyed 2,000 U.S. adult Internet users. More than half of respondents said they stop buying products when they believe a company is unethical. Over one-third of Internet users said they would tell others and 26% of respondents would do neither of those things.”

 

Click the chart to read more about the ethics study.


 

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