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A Look Back at Some WAY Off Predictions

26 Jan

Last week, we posted about JWT Intelligence’s 100 best predictions for 2015.

But how about some past predictions by others that really turned out to be wrong? Take a look at this infographic.
 
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2014’s Most Popular Posts at Evans on Marketing

6 Jan

In 2014, there were more than 275 posts made at Evans on Marketing. They were viewed by people in 140+ different countries. Thank you! :-)

These were our most popular posts in 2014 (listed by total views). If you haven’t yet read them, please take a look at whatever interests you:

L’Oréal Ups Its Product Mix in China

Celebrity Endorsements: Who Is Ahead in the Burger Wars?

How Colors Affect Consumers’ Product Perceptions

The Most Popular Social Media for Young People

Questions NOT to Ask During a Job Interview

A Bundle of Resume Tips

Is Facebook’s Acquisition Strategy the Right Approach?

Too Many Brands Not Keeping Up with Social Media Activity

Sensory Marketing – Strengthening Brand Perception by Appealing to All the Five Senses

The Growing Importance of Generation Z

100 Tips to Make Your Resume Better

Self Branding for a Successful Career

Is Your Resume Too Boring?

Breathe Energy Into Your “Social” Life

Secrets for Influencing Others

How P&G Plans to Profit in Today’s Economy

While Samsung Rises, Sony Falls

Be a Smarter Tourist: Avoid These Scams

The Impact of Corporate Culture on Branding

 

Marketers Are Using Social Media. Are They Doing It Well?

5 Jan

In response to this question, eMarketer reports that:

“Nearly nine in 10 U.S. companies with at least 100 employees will use social media for marketing purposes this year, eMarketer estimates, but that doesn’t mean it’s easy. December 2014 polling by Ascend2 found that marketing professionals worldwide still faced many obstacles to achieving social media marketing success.”

Click the chart to read more from eMarketer.

 

 

2014 Customer Champions

9 Dec

1to1 Media recently released its 2014 Customer Champions report. This is how it defines customer champion:

“Behind every successful enterprise-wide customer strategy is an individual who tirelessly evangelizes the customer cause, who reminds employees that customers are the business, who understands how to transform loyalty into profit, and whose efforts both command attention and garner real results. I am a Customer Champion.”

“Since its inception in 2004, the 1to1 Media Customer Champions has grown into a one-of-a-kind awards program that honors and spotlights individuals responsible for game-changing customer-focused strategies — a truly unique event that honors the leaders who create innovative change in their organizations. The awards program now includes a group of more than 130 distinguished leaders representing household name brands. From sweeping voice-of-the-customer initiatives and data analysis strategies to employee engagement and omnichannel initiatives, this year’s 12 winners are the creative disruptors in their firm who play a critical role in advancing their organizations’ customer strategies.”

These are the 2014 winners:

  • Annamarie Bermundo, AVP, CRM and digital platform development at L’Oreal Paris USA, “offers customers digital, interactive platforms that enable each individual to experience the brand before completing the sale, improving both loyalty and trust.”
  • Anna DiGregorio, Marketing Director at Marketplace Philadelphia Management, “implemented training programs and gamification features to streamline services at Philadelphia International Airport.”
  • Kyle Groff, JetBlue’s manager of customer insights, “harnesses customer insights to improve travelers’ experiences.”
  • Deepak Khandelwal, Google’s vice-president of global customer experience, “champions convenience and positive experiences for a global customer base.”
  • Mike Lester, president of The Melting Pot, “inspires employees to pursue the ‘Perfect Night Out’ standard by serving customers on an individualized level in any capacity possible.”
  •  Jim McCann, 1-800-Flowers.com’s CEO, “commits to conversations with satisfied and dissatisfied customers.”
  • Eric McKirdy, manager, global customer care and the face of Ask.com’s customer service team, “is leading the company’s efforts to rebuild its customer service strategy.”
  • Tom Mueller, ADP’s vice-president of client experience, “makes data meaningful by mapping the customer’s journey.”
  • Glenn Schleicher, Cisco’s director of the Smart Web Technology Group, “makes sure the company’s self-service technologies are designed to meet customers’ needs and expectations.”
  • Gregg Tilston, global social media leader at Flight Centre Travel Group, “empowers employees with the social playbook and creative freedom necessary to exceed consumer expectations and cultivate true fans.”
  • Gavin Woody, vice-president, operations at A Place for Mom, “quantifies the customer experience by providing agents with the tools and knowledge required for quality customer service.”
  • John Wompey, vice-president of operations at Foot Locker, “uses voice of the customer data to uncover truths that drive companywide innovation and employee success.”

Click the image to access 1to1 Media’s full report, with profiles of each winner.

 

 

Don’t Have Bad Content on Social Media

5 Dec

Of course, not all social media content is great — or even good. But some B-to-C and B-2-B companies write especially weak social media content.

As Nicole Karlis reports for the Scripted blog:

“Many marketers are turning to content marketing to increase brand awareness, search rankings, boost leads and more — but there’s a dark side that many neglect to talk about. As content marketing continues to increase in popularity in every industry, more marketers are focusing on the value it can bring to the table. It’s true, content marketing is a great way to reach a new audience, generate brand awareness, educate consumers and more — but it also can be very detrimental to a marketing strategy, especially if it isn’t done the right way.”

“In the following infographic, we decided to focus on the part of content marketing that marketers are often hesitant to talk about: the dark side. Scroll through below to learn more about the dark side of content marketing, in addition to advice on how to avoid becoming one of these scary statistics.”

[Note: Scroll to the bottom of this post for some resources on content marketing.]

 

Resources from Nicole Karlis:

 

Ad Imagery Is Sometimes “Borrowed”

19 Nov

A lot of popular advertisements are based on themes or elements that are appropriated from other work, such as movies, TV shows, etc. Sometimes, this appropriation is done really well; other times, it is not.

According to Allison McCartney, writing for Visual.ly:

“Appropriation, or the act of re-using and re-purposing pre-existing imagery, has long been an effective communication tool. Artists have appropriated imagery for decades to comment on pop culture, but advertisers and marketers also use appropriated imagery to make a connection with audiences. However, when not done correctly, ‘appropriation’ can merely become a ripoff of someone else’s work. It’s important to know where to draw the line.”

“Appropriated imagery can be a cultural touchstone when the images are popular enough to be known by a broad swath of the audience. Images become a language when enough people recognize them and understand their meaning. They can be a sort of shorthand that conveys messages, creates tone, sparks memories, and creates connections between ideas. The 2011 Volkswagen Super Bowl commercial, for example, was a fantastic example of appropriation. By using Star Wars imagery and sound to tell a story throughout the commercial, the creators of this ad maximized the benefits of appropriation.”

Read more from McCartney to see several bad examples of appropriation.

 

 

Profiling the Cyber Criminal and Fighting Back

15 Nov

Learn more about global cyber criminals. Are YOU prepared?

Check out the infographic from Jumio, which provides a close look at international cyber fraud as well as tips for consumers on how to protect themselves.
 

 

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